Team Leader – Clinical Negligence

Key Duties:

Accountable for:

Strategy & Execution

• Implement departmental plans in team to deliver Fletchers’ priorities
• Ensure that the team provides excellent customer service
• Ensure the team achieves their agreed performance targets
• Deliver the appropriate objectives on “The Pitch”
• Support the budgeting process for the Clinical Negligence department
• Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets

Leadership & Management

• Lead the team, managing the team members
• Coach, develop and support team members
• Management behaviours
• Promote a “cradle to grave” environment where all lawyers are constantly developing and meeting their potential

Technical

• Provide advice and guidance on any and all Clinical Negligence issues
• Ensure cases are progressed appropriately and customer satisfaction is delivered
• Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way

KPIS/Outcome Measures:

• Delivery of key output metrics, Including Fees, Work Done, EBITDA, EBITDAW and Customer satisfaction.
• Delivery of key Input metrics, Team chargeability %, Letters of claim sent, cases served and cases settled, RA1 and RA2 acceptance rates, Win rate, Zero data breaches.
• Delivery of other key metrics: Team engagementRelationships:
• Providing and receiving ​a service to Customers

​

The ideal candidate will have:

• Experience of successfully leading or managing in a Clinical Negligence team
• Experience of running a wide variety of Clinical Negligence claims
• Ability to deliver excellent customer service
• A good understanding of how to deliver and grow team productivity
• Experience of coaching and supporting team members
• Ability to role model good practice leadership
• Technology literate, with the ability to use technology to enhance legal services
• Excellent interpersonal skills, with the ability to form positive working relationships with a
• wide variety of team members
• Strong analytical skills