Student Support Officer

Job Term: ,
Salary: £85.00 –

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Job Description:

The role of a Student Support Officer is to track and monitor attendance of individual students and specific targeted groups, making contact with parent/carers as appropriate and as guided by the Pastoral Lead, providing administrative support where required. Also provide help with minor practical issues and queries and issue appropriate documentation, as directed by the Pastoral Lead. This role is fulltime and to start as soon as possible until May 2023.

Key Duties:

  • Support Progress Tutors in their work with their Tutor groups including telephoning students and parents over attendance concerns and liaising closely with the Progress Tutors, Pastoral Leads and Pastoral Directors.
  • Track and monitor groups and individual attendance, particularly students of concern. This may include locating students and liaising with teachers and tutors.
  • Meet with the Pastoral Lead/s at regular intervals to report on student activity.
  • Liaise with other staff in the College to help secure particular types of assistance where necessary. This applies particularly to the College Counsellor, Careers/UCAS advisors, Progress Tutors, ALS Staff, Safeguarding team and Senior Staff as appropriate.
  • Maintain a record of the conversations and or interactions via Ontrack and other relevant college internal systems.
  • Carry out administrative tasks as directed by the Pastoral Lead/s.
  • Complete daily campus monitoring visits, ensuring students are staying safe, wearing their lanyards and adhering to the college charter. This will include regular visits to the smoking area, social spaces and study spaces.
  • Be part of the College Liaison Team: interviewing prospective students in their schools and at the College and also representing the College at a small number of evening events throughout the year.
  • Participate in regular training and up-dating regarding the College curriculum offer and the interviewing of prospective students.
  • Work with curriculum staff and when necessary, support absent teachers and tutors e.g. by taking registers and passing messages to groups.
  • Working with and supporting the Safeguarding Team when additional support is required to ensure the safety and wellbeing of vulnerable students.


James Ray Recruitment specialise in finding our candidates long term & permanent placements across the UK. This business has been established by education recruitment consultants with over 20 years’ experience in the sector so can guarantee the unrivalled expertise required when finding you your ideal placement.


Why work with James Ray Recruitment?

  • Unrivalled payrates
  • Experienced & Dedicated consultant support
  • Bespoke pay type discussed around your individual circumstance
  • Benefits such as holiday pay, maternity, paternity, sick leave, pension etc
  • Financial travel assistance
  • Guaranteed pay options available
  • Referral schemes


To find out more, call our team on 01482 533656 or email:

Unfortunately, due to time restrictions we cannot respond to every applicant, if we haven’t contacted you within 10 days please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

James Ray recruitment is a Recruitment Business having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations Act 2003. James Ray Recruitment is committed to safeguarding and promoting the welfare of children and young people. Appointments will be subject to our stringent vetting procedures, including an enhanced DBS check and references. James Ray Recruitment are an equal opportunities employer.

To Apply For This Role:

Email your CV and cover letter to