Student Support Officer

Key Duties:

• Support Progress Tutors in their work with their Tutor groups including telephoning students and parents over attendance concerns and liaising closely with the Progress Tutors, Pastoral Leads and Pastoral Directors.
• Track and monitor groups and individual attendance, particularly students of concern. This may include locating students and liaising with teachers and tutors.
• Meet with the Pastoral Lead/s at regular intervals to report on student activity.
• Liaise with other staff in the College to help secure particular types of assistance where necessary. This applies particularly to the College Counsellor, Careers/UCAS advisors, Progress Tutors, ALS Staff, Safeguarding team and Senior Staff as appropriate.
• Maintain a record of the conversations and or interactions via Ontrack and other relevant college internal systems.
• Carry out administrative tasks as directed by the Pastoral Lead/s.
• Complete daily campus monitoring visits, ensuring students are staying safe, wearing their lanyards and adhering to the college charter. This will include regular visits to the smoking area, social spaces and study spaces.
• Be part of the College Liaison Team: interviewing prospective students in their schools and at the College and also representing the College at a small number of evening events throughout the year.
• Participate in regular training and up-dating regarding the College curriculum offer and the interviewing of prospective students.
• Work with curriculum staff and when necessary, support absent teachers and tutors e.g. by taking registers and passing messages to groups.
• Working with and supporting the Safeguarding Team when additional support is required to ensure the safety and wellbeing of vulnerable students.