Head of Learner Services

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Job ID: JR2155

Salary: £155-£165 per day

Job Term: Full Time, Permanent

Sector: Education

Location: Hull

Job Description:

James Ray Recruitment are working with a college based in Hull who are seeking a Head of Learner Services.

The focus of the role is to work closely with the Executive Director of Learner Services on the implementation of the Learner Journey Strategy. You will lead your teams to ensure that the Customer Service consistently exceeds the needs and expectations of their customers.

You will support the Executive Director of Learner Services to develop and implement a comprehensive strategy for all aspects of customer and learner service that starts from the moment the first contact is made with the College and continues after out learners have progressed. To develop and maintain positive relationships and partnerships both within the College to achieve these objectives through the pursuit of excellence in every aspect of your work.

Key Duties:

To act as a champion and drive a customer service ethos throughout the College that embraces the College’s core values and supporting the creation of a culture of excellence with a relentless focus on the customer in every aspect of the College’s life.
Support on the ongoing development of the College’s tutorial programme.
Support on admissions, IAG and Careers advice
Lead on cross college enrichment
Lead on learner engagement
Provide outstanding learner services at all stages of the customer journey, facilitating financial, learning, and practical support for customers to enable everyone to succeed and achieve their learning goals.
Support all matters relating to audit and inspection.

Qualifications and Experience:

Relevant degree or professional qualification
High level safeguarding training
Evidence of continuing professional development that includes specialisation in FE/HE/Apprenticeships/14-16 learner services settings
Up-to-date and specialist knowledge of the FE Sector, in particular the policy developments about Learner Services, SEND and Safeguarding

Benefits:

James Ray Recruitment specialise in finding our candidates long term & permanent placements across the UK. This business has been established by education recruitment consultants with over 20 years’ experience in the sector so can guarantee the unrivalled expertise required when finding you your ideal placement.

Why work with James Ray Recruitment?

Unrivalled payrates
Experienced & Dedicated consultant support.
Bespoke pay type discussed around your individual circumstance.
Benefits such as holiday pay, maternity, paternity, sick leave, pension etc
Guaranteed pay options available.
Referral schemes.

To find out more, call our team on 01482 533656 or email admin@jamesrayrec.com

Unfortunately, due to time restrictions we cannot respond to every applicant, if we haven’t contacted you within 10 days, please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

James Ray recruitment is a Recruitment Business having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations Act 2003. James Ray Recruitment is committed to safeguarding and promoting the welfare of children and young people. Appointments will be subject to our stringent vetting procedures, including an enhanced DBS check and references. James Ray Recruitment are an equal opportunities employer.

Head of Learner Services

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