Head of Conveyancing

Key Duties:

• Head up plot sales, home ownership and right to buy teams
• Ensuring work carried out by the team is to a high standard, including:-
• set up of schemes for sale (shared ownership and outright sale)
• plot sales (shared ownership and outright sale)
• right to buy and right to acquire sales
• auction sales
• individual property sales and purchases
• resales
• staircasing
• lease extensions (statutory and voluntary) [excluding service of and dealing with notices at the outset of the transaction]
• collective enfranchisement [excluding service of and dealing with notices at the outset of the transaction]
• deeds of variation to shared ownership and other leases
• dealing with requisitions from previous sales
• Day to day management and supervision of the above teams to ensure excellent client service is provided and client KPIs are met
• Ensure financial and KPI targets are met.
• Monitor work levels and staffing levels and, work with HR and Resourcing to deal with any recruitment requirements
• Onboard and train new team members effectively
• Consider and implement as necessary new technology and processes
• Ensure excellent client service levels are upheld and client reviews are undertaken
• Ensure weekly and other reports are provided to clients
• Work with colleagues on business development of new prospective clients and CRM of existing clients
• Work with colleagues to deliver and implement strategy as to the work types undertaken by the team, efficiencies and growth
• Work with colleagues and marketing to raise the internal and external profile of the team

• Have experience of running an efficient and successful volume conveyancing team.
• Experience of acting for Housing Associations would be helpful but not essential.
• Excellent  management and drafting skills are required and a willingness to understand and engage with Housing Association to re that the quality of the product is high.
• Has experience delivering exceptional client experience together with the ability to grow and deliver the teams further.
• Technical legal expertise in conveyancing work